Frequently Asked Questions
We believe in meaningful conversations. To help you out, we
provide a free 20-minute call to answer your questions.
What is Vendor-Backed Support?
Receive the latest SAP security patches, updates and upgrades, underpinned by deep Sybase expertise and long standing SAP relationships to help accelerate complex support resolution.
Which SAP Sybase products are supported?
Insight supports a broad range of SAP technologies, including SAP Adaptive Server Platform (ASE, IQ and RepServer), SAP IQ, SAP Replication Server, SAP SQL Anywhere, SAP PowerDesigner and SAP BusinessObjects, as well as SAP ASP Options.
Does Insight have the same SLA's as SAP Support?
Yes. Insight's support SLA's are the same as SAP's. That means business as usual - stable and secure operations while you transition.
What happens to our costs as we migrate off Sybase?
They go down. Insight’s flex-down model means your subscription reduces as you decommission Sybase cores. You pay for what you’re running, not what you started with,
Can Insight support hybrid environments?
Yes. Many organisations operate hybrid environments during migration, with SAP Sybase running alongside newer platforms. Insight is designed to support these transitional landscapes, helping maintain operational continuity while your technology estate evolves.
How long does implementation take?
Implementation is typically quick. The core change is a licence key enablement, so most customers are up and running quickly. After that, we handle onboarding into the support model, including ticketing, health checks and any performance reviews required, without slowing down operations.
Does Insight replace our internal DBA team?
No. Insight is designed to complement your existing team, providing specialist SAP Sybase expertise, vendor-backed support and additional operational capacity. Whether you need fully managed services or support alongside your internal DBAs, the service is tailored to your requirements.
How does licensing work?
Insight includes flexible commercial models designed to reflect the realities of enterprise migration. As your SAP Sybase estate evolves, licensing and support can be aligned to your changing environment, helping you manage costs more effectively throughout the transition.
What happens during migration?
Insight remains in place throughout your migration journey, providing vendor-backed support, operational management and specialist guidance while your SAP Sybase environment continues to run. As systems are decommissioned or transitioned, our services and commercial model can adapt to reflect your changing estate.
How is support delivered?
Every customer is supported by experienced SAP Sybase specialists through a structured managed service that can include proactive monitoring, incident management, health checks and access to vendor-backed resources. Our approach is designed to deliver responsive, expert support while helping organisations maintain compliance and operational resilience.
Why choose Insight over third-party support?
Insight combines vendor-backed SAP support with specialist SAP Sybase expertise, proactive managed services and flexible commercial models. Unlike traditional third-party support, organisations retain access to SAP security patches and engineering escalation while benefiting from a service designed specifically for long-term migration scenarios.
Is the Sybase Assessment really obligation-free?
Yes. The Sybase Assessment is designed to help you better understand your current environment, compliance posture, licensing landscape and migration readiness. It provides valuable Insight regardless of whether you choose to engage Insight, giving your team a clearer picture of the opportunities and risks within your SAP Sybase estate.
